One of my law school professors is credited with saying, "It's not enough to do the right thing. One must do the right thing in the right way." What great advice in life and in the workplace. I was reminded of this adage after an event I watched where a person with very strong feelings criticized another over issues that were in part minor and in part not the other person's fault. I was pleased to see the recipient of the bad behavior respond appropriately, addressing the issues as opposed becoming angry with the attacker.